Cancun Airport Terminals
Find Your Terminal & Book Transfer

Your terminal is printed on your boarding pass and confirmation email. You can also check with your airline before departure. Don't worry — we track your flight in real-time, so our authorized drivers will be waiting at the correct terminal when you arrive.

After you clear customs and collect your bags, exit through the arrivals doors. Your driver will be waiting in the authorized pickup area holding a sign with your name. Terminals 2 and 4 meet at the Welcome Bar, while Terminal 3 meets at the Margaritaville Bar. We'll message you via WhatsApp with specific instructions once you land to make meeting up easy.

We monitor all flights in real-time, so there's no need to notify us of delays. Your driver will adjust their arrival time automatically. We'll wait up to 1 hour after your actual landing time at no extra charge. For longer delays that result in night arrivals (between 10 PM and 6 AM), a 50% surcharge may apply due to operational costs.

Yes. You can cancel free of charge up to 24 hours before your scheduled pickup time. Cancellations made within 24 hours or no-shows are non-refundable. Contact our 24/7 support team via WhatsApp, phone, or email to process your cancellation. If the airline cancels your flight, we'll help you reschedule at no cost.

Once you land, our operations team will send you a message via WhatsApp, SMS, or phone call with instructions and your driver's details. Please keep your phone on with data or roaming enabled, and reply to our messages so we can coordinate your pickup smoothly. This helps us avoid delays and get you on your way faster.

Stay calm and stay at the designated meeting point (Welcome Bar for Terminals 2 & 4, Margaritaville Bar for Terminal 3). Reply to our WhatsApp message or call the number we provided, and we'll guide you directly to your driver. Our team monitors all pickups in real-time to ensure you connect smoothly.

Yes, child seats are available free of charge. Please request one at least 2 days before your arrival so we can prepare the right seat for your child's age and size. Just let us know your child's age and weight when you book.

We offer a 15-minute quick stop at a convenience store upon request — perfect for picking up water, snacks, or essentials before reaching your hotel. Just let your driver know when you get in the van. Our drivers know the best stops along the route.

Rates vary by distance and destination. Most transfers in the Riviera Maya range from $35 to $120, depending on how far your hotel is from the airport. All prices are fixed and displayed upfront when you book — no hidden fees, no surprises. You can check exact pricing for your hotel on our booking page.

Yes. We partner with Total Transfer Cancun, a certified local company with over 10 years of experience and a 4.9/5 TripAdvisor rating. All drivers are authorized, background-checked, and drive insured vans. You'll meet your driver at an authorized airport pickup area — never in unofficial zones. Stay alert for unauthorized vendors offering rides, and only go with our driver holding your name sign.

Our vans have plenty of luggage space for standard travel bags. If you're traveling with oversized items (surfboards, golf clubs, large equipment), please mention this when you book so we can ensure the right van is assigned. Standard luggage for up to 8 passengers is always included at no extra cost.

No — the distance between terminals is too far to walk. However, Cancun International Airport provides free transportation services between each terminal that are safe, comfortable, and punctual. If you exit at the wrong terminal, take the free inter-terminal shuttle and contact your driver via WhatsApp so we can coordinate your pickup at the correct location.