Question 1

How will the driver recognize me at the airport?

Accepted Answer

Your driver will be waiting at the arrivals area with a visible sign showing your name. They wear a company uniform or ID, so you'll know they're from us.

Question 2

Can I pay with cash or card?

Accepted Answer

Yes. You can pay 100% online, pay 20% online and the rest in cash on arrival, or reserve now and pay later. We accept credit/debit cards and cash.

Question 3

What happens if my flight is delayed or early?

Accepted Answer

We track all flights in real time and adjust pickup at no extra cost. Your driver waits up to 1 hour after landing — and longer if you reply to our arrival message, since we'll know exactly where you are in the customs and baggage process.

Question 4

Can I book a round trip?

Accepted Answer

Yes. When booking, select "Round Trip" to reserve both your arrival and departure transfers at once. You can also book each trip separately if you prefer.

Question 5

Do you provide child seats?

Accepted Answer

Yes. Child seats are free — just request one at least 2 days before your arrival. Let us know the child's age and weight when you book.

Question 6

What if I have extra luggage?

Accepted Answer

Our vans have plenty of space. Each passenger can bring up to 2 standard suitcases plus carry-on. If you have oversized items like golf clubs or surfboards, let us know when booking.

Question 7

Is the price per person or per transfer?

Accepted Answer

Our rates are per transfer, not per person. The rate you see is the final total, with taxes and tolls included.

Question 8

Can I cancel my reservation?

Accepted Answer

Free cancellation 24 hours before. You can manage it from your confirmation email or by contacting our support.

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