Privacy Policy
Last Updated: January 2026
Social Car Cancun (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform to book airport transfers in Cancun and the Riviera Maya.
What Information We Collect
When you book a transfer through our platform, we collect:
- Contact Information: Name, email address, phone number, WhatsApp number
- Flight Details: Flight number, arrival time, airline, terminal
- Transfer Details: Pickup and drop-off locations, hotel name, number of passengers, special requests (child seats, luggage, etc.)
- Payment Information: Payment method details (processed securely through our payment providers)
- Communication Records: Messages, emails, and WhatsApp conversations related to your booking
How We Use Your Information
We use your personal data to:
- Process and confirm your airport transfer bookings
- Coordinate with Total Transfer Cancun (our certified transportation partner) to provide your service
- Monitor your flight arrival times to adjust pickup schedules
- Send booking confirmations, reminders, and service updates via email, SMS, or WhatsApp
- Provide 24/7 customer support before, during, and after your transfer
- Improve our services and customer experience
- Comply with legal obligations and resolve disputes
Information Sharing
We share your information only as necessary:
- Total Transfer Cancun: Our certified local partner receives your booking details to provide your transfer service
- Payment Processors: We use secure third-party payment processors (credit card and payment link services) to handle transactions
- Service Providers: We may share data with trusted service providers who assist with email communications, customer support, or booking management
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
Your information is protected through:
- HTTPS Encryption: All data transmitted between your browser and our servers is encrypted
- Secure Payment Processing: Payment information is handled by PCI-compliant payment processors
- Access Controls: Only authorized personnel have access to your personal data
- Data Minimization: We collect only the information necessary to provide your transfer service
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us using the information provided in this policy
Data Retention
We retain your booking information for:
- Active Bookings: Until service completion plus 30 days
- Completed Bookings: Up to 2 years for customer support, legal compliance, and service improvement
- Marketing Communications: Until you unsubscribe or request deletion
Cookies and Tracking
This website uses minimal cookies for:
- Essential functionality (session management, booking forms)
- Analytics to improve user experience (anonymized data)
We do not use third-party advertising cookies or tracking scripts.
Children’s Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this privacy policy periodically. Changes will be effective when posted on this page. We will notify you of significant changes via email or website notice.
Contact Us
Data Controller: Social Car Cancun
If you have questions about this privacy policy or wish to exercise your rights, contact us:
- Email: info@socialcarcancun.com.mx
- WhatsApp: +52 998 740 7161
- Address: Social Car Cancun
Avenida Huayacán
Cancún
Tel: +52 9987407161
We will address any concerns about your data handling professionally and promptly.